Return policy

Returns & Exchanges：

1、Can I change a product for a different size or color, or just get my money back?

Of course. We offer returns or exchanges within the first 14 days after the purchase is made. The cost of the return depends on which country you’re sending the package from. The cost of the return shipment must be paid by the customer.

Once we have received the product and checked it, if you want a refund your money will be returned in 3-5 days in the same payment method you used. In case you want to make a change you will receive a voucher to spend in-store.

Any purchase made in the period of a limited offer will not be refundable in physical money but in a voucher for in-store spending.

For returns and exchanges please send an email to our support pr@dongbaqu.shop or WhatsApp: +44 7729 351802

In case of returns due to a defect in the product or our mistake (wrong size or model), we will bear the cost of sending the return or exchange of the product.

2、What if the item I received is damaged or wrong?

In case of returns due to a defect in the product or our mistake (wrong size or model), we will bear the cost of sending the return or exchange of the product.

If this is your case, please contact us at pr@dongbaqu.shop or WhatsApp: +44 7729 351802 with photos of your article (the barcode may appear) and we will find a solution.