Shipping policy

Delivery and arrival time:

1. Delivery logistics to the United States, the United Kingdom, Canada, and Australia: 10-15 working days

2. Delivery logistics time to other North American countries: 10-20 working days.

3. Delivery logistics time to Germany, Italy, and Spain: 15-20 working days.

4. Delivery logistics time to other European countries: 10-20 working days.

5. Delivery logistics time to the Middle East: 15-20 working days.

6. If you need to receive it within 5-7 days, please pay the fedex fee. For specific fees, please contact customer service: WhatsApp: +44 7729 351802

7. For delivery logistics time in other countries and regions, please consult our customer service.

8. Note: The specific delivery logistics time also depends on the customs clearance speed of the country corresponding to the shipping address. The normal customs clearance speed is 7 working days. If the logistics delivery time is affected by natural disasters, wars and other factors, please consult our customer service for help. Thank you!

9. Our Customer Service Contact:    Email: pr@dongbaqu.shop      WhatsApp: +44 7729 351802    +44 7729 351798

Shipping Status:

· Timely delivery. This means that all confirmed orders will be shipped in 3-7 days (customized items, non-stock items take 5-7 days).

· Quality Check: After the product customization is successful, our warehouse will take a video for you and send it to you for confirmation. After you confirm it, we will arrange the delivery time for you.

· Holiday Delay. Please note that sometimes during peak or sales periods, your order may be delayed.

· If you do not receive the package within 30 working days after placing the order (all other countries).

· Provide your full name and order number and we will investigate the matter immediately!

· Email: pr@dongbaqu.shop

· Message WhatsApp: +44 7729 351802     +44 7729 351798

Logistics Tracking:

After the product is shipped, you can track the delivery by entering the order number in the "Tracking Order" section at the bottom of the website. For small packages, the tracking information will usually update only after the package is picked up from the warehouse in the destination country. Before delivery, it might show as abnormal or not found. Please be patient. If you have any questions, please contact customer service.